Boaz

The difference between try and triumph is just a little umph. - Marvin Phillips

Hi, I'm Boaz


I'm an Entrepreneur based in Nairobi, Kenya. I manage a team that handles Customer Support, Admin Support, Project Management and BPO. I have a professional background in Customer Service, Project Management and a diploma in Travel and Tourism from IATA.

Whether your next project is client support, an online store, website for your business, or a simple transcription, I am ready to help!

This is what I do

Customer Support, Project Management, and Admin Support services.


Customer Support

Stellar customer support via phone, live chat and email. Using current platforms from Zendesk, Zopim, LiveChat Inc and more to design & implement high quality support.

Project Management

Delivering value for money by providing the highest standards of project management, utilising experienced project managers to realise business benefits and deliver projects to time, cost and quality.

Research

We cater to general, marketing, educational or technical based web research services. Our tiered approach enables us to fact-check and produce accurate results.

Admin Support

From Transcription, Translations, Basic Research, and Simple Data Entry. With over 10 years experience, we provide two-fold quality control on every project before delivery.

Customers May forget what you said, but they will never forget howyou made them feel.
How We Work

My Process


Here is an overview of how I approach each new project.

Plan

  • Client interview
  • Gather consumer data
  • Create content strategy
  • Analyze research

Create

  • Build wireframe
  • Gather client feedback
  • QA/QC development
  • Marketing review

Launch

  • Deploy website
  • Market product launch
  • Collect UX data
  • Quarterly maintenence

Work


Here are some in depth case studies of larger projects that I've worked on in the past.

Portfolio


Here are some other projects that I've worked on.

EnviousHost www.envioushost.com
SemoWeb www.semoweb.com
UrPad www.urpad.net
WHMCS www.whmcs.com
HostAndStore www.hostandstore.com
Zendesk www.zendesk.com
ServerSavior www.serversavior.com
LiveChat Inc www.livechatinc.com
G Suite by Google Cloud https://gsuite.google.com/

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Contact Us


Please tell us about your next project and we will let you know what we can do to help you.